Question 1

What do you sell?

Accepted Answer

Laboratory and research accessories only — injection pens, syringes, cooling products, storage, travel cases and related accessories. We do not sell research compounds or medicines.

Question 2

How long does shipping take?

Accepted Answer

Orders are dispatched the next business day. Metro delivery is typically 2–4 business days; regional areas 3–7 business days.

Question 3

Is shipping free?

Accepted Answer

Yes, on Australian orders over $129. Under that, a flat $12.95 tracked rate applies.

Question 4

Do prices include GST?

Accepted Answer

Yes. Every price shown includes GST and a tax invoice is emailed with your order confirmation.

Question 5

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay and Zip Pay.

Question 6

Can I return an item?

Accepted Answer

Yes. Unopened items can be returned within 30 days. This is in addition to your rights under the Australian Consumer Law.

Question 7

Do I need to be 18?

Accepted Answer

Yes. Customers must be 18 years or older to purchase from this website.

Question 8

Can I order in bulk for a laboratory or university?

Accepted Answer

Yes — contact our team for institutional pricing and purchase order arrangements.

Frequently Asked Questions